Skip to main content

FAQ and policies

Frequently asked questions, privacy policy, disclaimer

Frequently asked questions

Why can’t I find an event on your website which I know is coming to Meridian Theatres @ Centrepointe?

Rental clients (presenters) put on the majority of events taking place at the theatres. Their events are constantly being added to the website, but only after the contracting processes are completed. They may occasionally publicize a show elsewhere before this process is complete, which is why you may have heard about it somewhere else first. Please continue to check the Event listings on our website on a regular basis.

What is the on-sale date for the event I’m interested in?

On-sale dates are normally indicated within the event listing. Click on the name of the event for this information. Tickets generally go on sale at 10 am on our website and over the phone and at 5 pm in person at the Box Office. However, individual show producers may request different on-sale times to coordinate with national tours. Please check the Event listings for details.

Does my child need a ticket? Can they sit on my lap?

All patrons entering the theatre must have a ticket. At shows designated for children 6 years old or younger, a complimentary ticket is available for babes-in-arms. Babes-in-arms are children 12 months of age or younger. Please note: the baby will not have a seat and must be held on the parent or guardian’s lap. Parents or guardians must pick up these tickets in person from the Box Office on the day of the show only.

For all other shows, tickets must be purchased for all patrons in attendance, regardless of age. Children whose behaviour is hampering the enjoyment of the show by surrounding patrons may be asked, with their parents or guardians, to leave the theatre.

Are there discounts for children, infants, seniors, students or groups?

Some shows offer discounted ticket prices for children (12 and under), students and seniors (65+). Pricing is decided by the presenter. Refer to each show description for discounts – they will be listed in the ticket prices for that event.

Is Meridian Theatres @ Centrepointe equipped for special needs?

Yes, wheelchair spaces and adjacent companion seats, as well as special seating for patrons with visual, auditory or mobility impairments are available in the orchestra level of the mainstage theatre, as well as in both the gallery and orchestra levels of the Les Lye Studio Theatre. Both theatres are also equipped with an infrared audio receiver system to assist patrons with hearing impairments. 

All washrooms are accessible and the theatres’ parking lots offer ample designated parking close to the entrances. Exterior doors are equipped with automated openers. Upon arrival and request, our staff will happily assist patrons with special needs. For additional information, please see Accessibility services below.

Can I be put on a mailing list to be notified of upcoming events and special offers?

Yes, you can! Click here to e-subscribe to our quarterly newsletter.

Accessibility services

Accessibility services tickets

  • Meridian Theatres @ Centrepointe provide accommodations and sells tickets to individuals with special requests through our call centre. You can reach us at 613-580-2700.
  • Companion tickets: At a minimum, and based upon availability, you can purchase tickets for yourself and one guest to sit next to you. If required, you may also purchase tickets, based upon availability, for additional guests in close proximity to our accessibility seating sections.

Service animals

Meridian Theatres @ Centrepointe does allow all service animals into the auditoriums. When purchasing your tickets, please let our customer service agents know of any special requests required to ensure you and your service animal are seated in an accessible area.


Currently there is no elevator to Meridian Theatres @ Centrepointe's Main Stage balcony level. There is a lift to the lower level seating area in the orchestra for patrons with mobility impairments who can transfer to a stationary theatre seat. The Les Lye Studio Theatre is equipped with a self-service elevator that can transport patrons to and from the lower lobby level.

Hearing assistance

Hearing assistants are available to patrons with a hearing disability. They are free of charge; however, we do require a security deposit in the form of the patron’s driver license, a major credit card or car keys to ensure the safe return of the device.

The audio system at Meridian Theatres @ Centrepointe is an infrared audio receiver that requires the use of a handset and headset. Both are available either from the Coat Check located next to the Les Lye Studio Theatre, or from the House Manager. Patrons can borrow a set of the Theatres’ headphones free of charge, purchase a set from the Theatres’ staff, or use their own standard pin headset. The Patron’s identification is left in a sealed envelope in a secured location during the event.

Seat relocation

If you are a wheelchair user and obtain non-accessible tickets, please call our customer service agents at 613-580-2700 in order to be relocated, whenever possible, to a designated wheelchair location. We always encourage patrons to notify our staff of any special seating requirements when purchasing tickets so that we may better assist you.

Temporary disabilities

If you have a temporary disability or injury and you have already purchased tickets to an event, please call our customer service agents at 613-580-2700 and, if possible, we will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner. When calling, please have the event, date, section, row, and seat available.


For individuals who have limited mobility, we have a wheelchair available to transport patrons from either Theatres’ lobby to your seats. Upon arriving at the venue, please ask a staff member or usher for assistance. Please be aware that this wheelchair is intended for transportation only, and cannot be used for the duration of the performance. Additionally, our staff cannot stay with or be responsible for the patron using the wheelchair during the event.

Facility services

Bank machine

For your convenience, there is a bank machine available in our lobby. If you experience any issues or difficulties, please contact the number listed on the machine.

Baby change facilities

The Theatres do have baby-changing tables in most of our washrooms.

Booster seats

Booster seats are available for use by both adults and children for every performance. Please ask Theatre staff for one if they are not already available in the Theatres’ lobbies.

Coat check

For most events, coat check services are available for a nominal charge. Please note that service availability is always dependent on the weather. Meridian Theatres @ Centrepointe are not responsible for lost or stolen items.


At most events in the mainstage theatre, patrons can purchase beer, wine, coolers, pop, juices and bottled water from our bar. Additionally, all beverages are now permitted inside the auditorium of both theatres. Snacks are available for purchase from our vending machines; however, we ask patrons to consume their food in the lobby only.

Lost and Found

To inquire about the possible recovery of a lost item, please contact our administration line at 613-580-2701. If you have lost an item while at an event, please speak to any theatre staff member for assistance.


Parking is free and plentiful!


Meridian Theatres @ Centrepointe is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek a theatre staff member or stop by the Box Office.


While Meridian Theatres @ Centrepointe does not provide a stroller check, we will always try to make accommodations for patrons with strollers. Please ask any of theatre ushers for assistance. Please note that Meridian Theatres @ Centrepointe is not responsible for any damaged, lost or stolen strollers as well as other items within the stroller.


While Meridian Theatres @ Centrepointe does not provide a walker check, we will always try to make accommodations for patrons with walkers. Please ask any of our theatre ushers for assistance. Please note that Meridian Theatres @ Centrepointe is not responsible for any damaged, lost or stolen walkers as well as other items within the walker.

Ticket services

The ticket prices listed on this website include the full ticket price, applicable taxes, processing fees, and a Capital Renewal Fund Fee. Ticket delivery fees are charged at time of purchase on the ticketing website.

Ticket refunds

Tickets for events at the theatre are sold on a non-refundable and non-exchangeable basis.

Lost tickets

If your tickets have been lost or stolen before the event takes place, please contact our customer service agents at 613-580-2700 for further assistance.

Seating capacity

The Meridian Theatres @ Centrepointe's mainstage auditorium has an approximate capacity of 954. The auditorium of the Les Lye Studio Theatre has an approximate capacity of 199 to 233, depending on its configuration.

Where to sit?

Follow these links to view rental information and seating maps for both theatres:

Meridian Theatres @ Centrepointe Mainstage

Meridian Theatres @ Centrepointe Les Lye Studio Stage

Will Call ticket pick-up

Tickets that have already been purchased and will be picked up are available at “Will Call”, located at the Box Office.

If you are picking up tickets at the box office, please bring valid photo ID and your confirmation number. Please be aware that the box office generally closes 30 minutes after the event start time.

Collection of information

Collection Notice: Personal information is collected pursuant to s. 10(1) of the Municipal Act, 2001, S.O. 2001, c.25, and will be used for the purposes of communicating pertinent event details, and promotions, by only the City of Ottawa and professional presenting programming partners. We do not reveal specific information about users or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by law.

Theatre policies


For safety and as a courtesy to others, patrons cannot sit or stand in the aisles during the performance. Due to fire regulations, aisles should be kept clear at all times.

Alcohol management

For many events at Meridian Theatres @ Centrepointe, alcoholic beverages (beer, wine and coolers) are available for purchase. Theatre bar staff are trained in the provincial Smart Serve Training program for responsible alcohol service. All guests appearing to be 30 years old or younger may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside vendors and may not go outside the building with alcohol purchased from Meridian Theatres @ Centrepointe. Management reserves the right to refuse the sale of alcohol to any guest.


For most events, photography and recordings are not permitted during performances at Meridian Theatres @ Centrepointe. However, this policy changes based on the discretion of the artist(s) and is frequently unconfirmed until the day of the performance. Please listen to pre-show announcements indicating the specific event policy, or ask any theatre staff member or usher for clarification.

Cell phones and pagers

Patrons are asked to put their cell phones or pagers on silent or vibrate mode. We ask patrons to please refrain from texting during the performance.

Children and babes-in-arms

All patrons entering the theatre must have a ticket. At shows designated for children 6 years old or younger, a complimentary ticket is available for babes-in-arms. Babes-in-arms are children 12 months of age or younger, who will not occupy an additional seat. Parents/guardians must pick up these tickets in person from the Box Office on the day of the show only.

For all other shows, tickets must be purchased for all patrons in attendance, regardless of age.

Children whose behaviour is hampering the enjoyment of the show by surrounding patrons may be asked, with their parents/guardians, to leave the theatre.

In consideration of the enjoyment and comfort of all patrons, we advise against bringing children under the age of 3 to shows intended for older children.

Disturbance of other patrons

We ask everyone to please be considerate of other patrons. Any patron who interferes with the enjoyment of another individual during an event may be asked to leave the theatre(s) without expectation of ticket refunds. Theatre staff and volunteers have the right to refuse entrance and/or re-admittance to anyone.

Door opening times

For most events, theatre doors generally open 30 minutes prior to event start time.

Dress code

Meridian Theatres @ Centrepointe does not have an official dress code. Generally our patrons wear anything from jeans and t-shirts to formalwear. If you are concerned about what to wear to the show, we recommend that you come in business office or dressy-casual attire — you'll feel neither over-dressed nor under-dressed!

Emergency contact numbers

If you must be reachable in the event of a personal emergency, please set your cell phone or pager to vibrate. In consideration of others around you, we ask patrons to please exit the auditorium to make or take a call.

Food and drink

For your enjoyment, all beverages are now permitted inside the auditorium of both theatres. Food of any sort (including candy) is not permitted inside either auditorium.

Inclement weather

Meridian Theatres @ Centrepointe rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are non-refundable and non-exchangeable. This stipulation is clearly marked on each ticket. Should a decision be made to cancel or postpone an event, this information will be posted on our website as soon as we receive it, and we will make every attempt to contact all ticket purchasers to advise them of the change. Please continue to check our website and call our customer service agents for the latest, up-to-the-minute information.


Most performances include a 15 to 20 minute intermission. Please ask theatre staff for an update upon arrival.


Artist’s merchandise may be available for purchase at their show(s) in the lobby of the Theatre. All sales are by cash only and there is a bank machine on site for your convenience.


Meridian Theatres @ Centrepointe is a scent-free environment. We ask patrons to please refrain from the using and wearing of scented products when attending an event in our venue.


During a performance, we ask all guests to remain seated for its duration to provide the best view possible to all guests. Depending on the demographics of certain events (such as concerts), standing may be accepted as normal protocol. Guests are permitted to stand in front of their own seat if the majority of the audience is doing the same. Some artists will instruct our staff not to ask anyone to sit down during their performance. Standing on seats or any other building structure is not permitted and may result in ejection from the event. Standing in the aisles during the performance is not permitted to comply with fire prevention bylaws, and may also result in ejection.

Policies and disclaimers

City of Ottawa Privacy Policy

City of Ottawa Disclaimer