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Update: Meridian Theatres @ Centrepointe remain closed until further notice. See FAQ for full information

Updates

Information and FAQ

Meridian Theatres @ Centrepointe remains closed until further notice.

Ticket holders with tickets to cancelled and postponed events have been contacted regarding refunds. Please contact us at meridiancentrepointe@ottawa.ca if your refund is still outstanding.

We appreciate and thank you for your patience and understanding during this difficult time.

Information on COVID-19
 

Meridian Theatres @ Centrepointe FAQ

Ticket holders

Information regarding spring 2020 shows missed due to COVID-19: All scheduled shows from the spring, summer and fall of 2020 have either been cancelled or rescheduled. If you plan to attend the new performance date, your old tickets are still valid. However, if you would prefer a refund, or your refund is still outstanding, please contact us at meridiancentrepointe@ottawa.ca.

Q: If a performance is cancelled, when and how will I receive a refund?

If you purchased tickets online for an event that is cancelled, refunds will be processed through our online ticketing partner and returned to your credit card.

If you purchased tickets over the phone or in person, we will contact you to process your refund over the phone. If your refund is still outstanding, please e-mail us at meridiancentrepointe@ottawa.ca

Q: If a performance is postponed, what do I do?

If you are holding tickets for a performance that is postponed, we will announce the new dates as soon as possible. Your current tickets will be honoured for that date, or we will refund you at your request if you are unable to attend the new date.

Rentals:

Q: What spaces are available to rent?

• The Chamber in Ben Franklin Place
• Meeting Room 1A in Ben Franklin Place
• Meeting Room 1C in Ben Franklin Place

For the safety of our guests and staff, local, provincial, and federal public health COVID-19 guidelines regarding indoor spaces, masks, capacities and physical distancing will be followed.

The Mainstage, Les Lye Studio Theatre, Atrium and the Box Office remain closed until further notice.

Q: What protocols are in place for rooms in Ben Franklin Place?

In Ben Franklin Place, we can offer the following:

1) Chamber: up to 10 people in single seats
2) Room 1C: up to 6 people in single chairs
3) Room 1A: up to 8 people in single chairs

The Atrium is unavailable at this time.

For the safety of everyone, masks are required, and each person entering the space, whether a guest, host or presenter will need to complete a self-assessment form as well as a contact information form. You will need to retain this information on file and share with public health authorities if contact tracing is required after the event.

Contact our Rental services – Ben Franklin Place to book Ben Franklin Place rooms.